Four Consecutive Service Excellence Awards is Convincing Industry Achievement.
No one can accuse Europlacer of being anything other than consistently on-the-ball with its customer-centric service and support philosophy. The equipment manufacturer has picked up its fourth award in consecutive years from respected industry publication Circuits Assembly, in the Pick & Place Category. The award was presented to the President of Europlacer Americas, John Perrotta, at the APEX Expo in San Diego this week.
Circuits Assembly magazine objectively surveys a selection of each company’s customers, searching for critical feedback on key business relationship attributes that include dependability, quality, responsiveness, technology and price value. The surveys also ask for detailed comments to support the rating given by interviewees. These are the premier industry awards using real customer data to support their findings.
“We were pleased with our hat-trick performance at last year’s APEX event, but picking up a fourth award in a row for Customer Service Excellence is exceptionally rewarding,” claims Perrotta. He puts the success down to a company-wide philosophy that drives interactions with Europlacer customers in ways that deliver maximum customer benefit. “Once again, I accepted this year’s award on behalf of the entire team at Europlacer, and want to repeat that our service delivery is not down to one or two people.” says Perrotta. “We know how to pull together as a team to provide service that makes a difference to our customers. Every day, we strive for better, faster and smarter ways to interact on their behalf. In our company, we’re all motivated to be ‘different’ from other pick and place equipment suppliers, so I’m delighted to see that we’ve achieved the highest grades within the Pick & Place category for the fourth year in row.”
Perrotta is looking forward to reviewing this year’s detailed feedback from Europlacer’s customer base. He explains: “We rely on our customers to validate the direction we’re taking with products and services. Surveys are just one of many great vehicles we employ to make sure that our customers’ voices are directly heard and acted upon.”